Due to the nature of our products, we are unable to offer any refunds. ALL SALES ARE FINAL. We do offer exchanges within 48hrs of receipt provided the product is in the original packaging, unused and in resellable condition; it cannot be combed, cut, washed, coloured, brushed or worn. Curly hair cannot be picked through. All hair tags must remain intact. To process your exchange please email azariahair@gmail.com with your full name, order number and reason for exchange. 

Due to hygiene reasons wigs, lace products, clip-ins and tape-ins cannot be exchanged and are excluded from our returns policy.
Sale and discounted items cannot be returned/exchanged and are also excluded from our returns policy.

We pride ourselves in providing exceptional customer service and top-quality luxury hair extensions in its purest form. You must care for your raw hair extensions as you would do your own. Raw hair responds positively to washing and deep conditioning. Any problems or concerns with our hair can typically be addressed by following our hair care tips. Hair maintenance is your responsibility. If you have damaged, cut or bleached your hair extensions and are not satisfied with the outcome, or your hair is experiencing any issues after applying chemicals we will not be held responsible and are not able to offer an exchange or refund. We strongly suggest that you have a licensed stylist perform any chemical service to your raw hair.